Imagine the following...
You are standing in line at a supermarket and the checkout process is going faster than ever before. As you approach the checkout, you notice something. No one is taking out cash. Instead, customers are paying with their smartphones.
And while they pay with their cell phones or credit cards, they are more than willing to store the receipt digitally in their wallet. Digital efficiency? Yes, indeed.
Digital receipts are quickly replacing traditional paper receipts and increasing the convenience of both in-store and e-commerce purchases. And yes, you should not miss out on this trend.
Step 1: Payment
The customer completes his purchase, either at the checkout or at the self-service checkout.
Step 2: Choosing the receipt
At the checkout, the familiar question "Would you like a receipt?" is upgraded. Instead of simply answering yes or no, the customer is asked: "Would you like a paper or digital receipt?" How often do we reject paper receipts because we think they are unnecessary or impractical? However, when we are given the option to save digitally, the decision changes.
Step 3: Scan the QR code
The customer is prompted to scan a QR code, which is displayed on the payment terminal or a nearby screen. With a quick scan via smartphone, the customer can immediately display their receipt on the screen: fast, digital and 100% tax-compliant.
Step 4: Saving the receipt
With one click, the customer has the option of saving the digital receipt in their Apple Wallet, Google Wallet or even in a retailer's web app. No paper chaos, no hassle - just a seamless, environmentally friendly transaction. This also creates an omnichannel touchpoint, allowing businesses to engage with customers across multiple platforms. Find out more about how you can strengthen customer loyalty with the SMART BILL from efsta.
A smarter way into the future
Digital receipts are not only convenient, they also pave the way for endless customer engagement and commerce opportunities. For customers, they offer a straightforward way to manage their purchases, while businesses gain valuable touchpoints.
